Refund policy

Refund Policy – Town Center Cold Pressed

Website: tccp.coffee
Effective Date: 11/19/2025

At Town Center Cold Pressed, we’re committed to delivering fresh, high-quality coffee products with smooth, reliable service. Because our coffee is a consumable product, we must maintain strict food-safety standards. Below is our refund policy, tailored for orders placed through our Shopify store and the Shop app.

1. No Returns – Health & Safety

For the safety of all customers, we do not accept physical returns of coffee bags or other consumable items. Once a product leaves our facility, it cannot be re-entered into our supply chain.

2. Refund Eligibility

While returns cannot be accepted, refunds are available under the following circumstances:

a. Damaged, Defective, or Compromised Items

If your order arrives damaged, the coffee bag is punctured, or the quality appears compromised, contact us within 7 days of delivery.

b. Incorrect Item Received

If we ship the wrong blend, roast, or size, we will issue a refund or send a replacement.

c. Shipping Issues

For lost packages or significant carrier delays, we will work with the carrier and issue a refund or replacement as appropriate.

3. Situations Not Eligible for Refund

Refunds cannot be issued for:

  • Change of mind or preference

  • Items already consumed

  • Requests submitted after 7 days of delivery

  • Incorrect shipping details provided by the customer

4. How to Request a Refund

You can initiate a refund through:

Option 1 — Shopify Store (tccp.coffee)

Email support@tccp.coffee with:

  • Your order number

  • Description of the issue

  • Photos of damage or defects (if applicable)

Our support team will review your request within 2–3 business days.

Option 2 — Through the Shop App

If you placed your order using the Shop app, you may also request a refund directly in the app:

  1. Open the Shop app.

  2. Go to Purchases.

  3. Select your Town Center Cold Pressed order.

  4. Tap Get Help or Contact Support.

  5. Submit details about the issue and upload photos if needed.

Refund requests submitted through the Shop app are synced directly with our Shopify order management system.

5. Refund Processing

Once your refund is approved:

  • Refunds are issued to the original payment method via Shopify Payments or your third-party processor.

  • Processing typically takes 3–7 business days, depending on your bank or card provider.

  • You will receive an automatic email or Shop app notification when your refund is complete.

6. Replacements

In cases of damaged or incorrect items, you may choose:

  • A full refund, or

  • A replacement shipment at no additional cost.